Overview
Joy Collection ("we", "us", "our") sells mobile accessories such as covers, screen guards, chargers, earphones and power banks, trading under the legal name Ashok Ghisulal Bohra (GSTIN 27AACPB5897J1ZE). This policy covers the information we collect through our website, WhatsApp and email, and how we handle it.
By messaging us, browsing this website or placing an order, you agree to the practices described here.
Information we collect
We only collect what is needed to respond to enquiries and fulfil orders:
- Contact details — your name, phone number and email address, when you share them via WhatsApp, email or an enquiry form.
- Order details — the products, quantities and delivery address you provide when placing an order.
- Communication records — messages, photos of your phone model, or attachments you send us to help identify the right accessory.
- Basic website usage data — general, non-identifying information such as browser type and pages visited, used only to keep the site working correctly.
How we use your information
Information you share with us is used to:
- Confirm product availability, pricing and compatibility with your phone model.
- Process, pack and deliver your order.
- Respond to questions about an order, return or replacement.
- Share occasional updates about new stock, if you've asked us to.
We do not sell or rent your personal information to anyone.
WhatsApp communication
Most orders and enquiries happen over WhatsApp on 8779515056. Messages sent this way are subject to WhatsApp's own privacy policy in addition to this one. We keep chat history only as long as needed to complete and support your order.
Orders & delivery information
When you place an order, we use your name, phone number and address to arrange delivery. This information may be passed to the courier or delivery partner handling your shipment, solely for that purpose.
Sharing of information
We share information only where necessary to run the business, such as:
- With delivery and courier partners, to get your order to you.
- With our accountant or tax records, as required for GST compliance under GSTIN 27AACPB5897J1ZE.
- When required by law, such as a request from a government or regulatory authority.
We do not share your information with advertisers or unrelated third parties.
Cookies & website data
This website may use basic, essential cookies or similar technology to remember simple preferences and keep pages loading correctly. It does not use cookies for third-party advertising or tracking across other websites.
Data security
We take reasonable steps to keep the information you share with us safe, including limiting who has access to order and contact details. No method of storage or transmission is completely secure, but we work to protect your information against loss, misuse or unauthorised access.
Children's privacy
Our products and services are intended for general audiences and are not directed at children. We do not knowingly collect personal information from children without a parent or guardian's involvement in the order.
Your choices
You can ask us at any time to:
- Tell you what information we hold about you.
- Correct inaccurate contact or order details.
- Delete your contact information from our records, where we are not required to keep it for tax or legal purposes.
- Stop sending you update messages.
Send these requests to the contact details below and we will act on them promptly.
Changes to this policy
We may update this policy from time to time as our services change. The latest version will always be available on this page, with the updated date shown at the top.
Contact us
For any question about this policy or your information, reach out to:
- WhatsApp: 8779515056
- Email: joycollection2017@gmail.com